Last updated: November 2026
Privacy Policy
This policy explains how VPNGas handles data when you visit the website, manage an account, use subscription services, or request support through a ticket. Processing is limited to information needed to provide services, verify transactions, protect account security, and respond to requests. Third-party payment pages are subject to their own privacy policies.
Account details and order records
No email address is required to create an account; a username and password are enough to get started. VPNGas processes your username, password verification data, and account status to manage login and access. Email is optional. If you choose to provide an email address or other personal information in a support ticket, it is used only to handle that request. Please do not submit unrelated information.
Order records include the selected plan, amount due, payment status, transaction reference, and refund status. They are used to provide subscriptions, verify payments, and resolve disputes. The account also stores plan status and cumulative data usage to apply billing rules; these records do not include the content of websites you visit.
No-logs policy and operational data
VPNGas follows a no-logs policy: it does not record which websites users visit or store browsing content, DNS query history, or traffic details that could link users to their browsing destinations. It does not retain records combining the source address, destination address, and connection time for individual network connections.
Cumulative data usage and plan status are used for account billing, not to reconstruct browsing history. Troubleshooting uses only necessary service error categories and aggregated operational information; website visit records are not enabled for troubleshooting. Website login security events and connection acceleration logs are handled separately. Security event data is used only to identify unusual logins, protect accounts, and investigate specific failures, and is deleted or de-identified once those purposes are fulfilled.
Usage analytics and local storage
Website analytics help us understand page views, navigation clicks, and use of service entry points. They may include the pages visited, referring pages, and browser and device categories. These analytics describe use of the marketing website; they do not mean VPNGas records other websites visited through international routes.
Cookies and local storage are used to maintain sessions, save login credentials and language preferences, and support necessary analytics state. You can restrict cookies or clear site storage in your browser settings. Clearing login information will end your session, and some features may require you to log in again. Do not share credentials or subscription links stored in your browser with others.
Payment processing and data sharing
Payments are supported via Alipay / WeChat Pay / USDT. Payment authorization or transfers are handled by the relevant payment service and network. VPNGas verifies transactions using the order reference, amount, and payment result; payment passwords are not required in support tickets. Third parties may handle payment information under their own policies. Please review their terms before proceeding.
VPNGas does not sell account information. Necessary information is shared with relevant processors only to complete payments, provide essential technical support, or meet applicable legal obligations. Requests for disclosure under the law are checked for validity, and any disclosure is limited to the required scope.
Retention periods and deletion requests
Account information is retained while the account is active and for as long as needed to provide services. Order and refund records are retained for the time required to complete transactions, resolve disputes, and meet applicable legal requirements. Support ticket content is deleted or de-identified after the issue and any necessary follow-up review are complete. Analytics are kept only as long as needed for their purpose; identifiable data is not stored indefinitely.
You can request access to, correction of, or deletion of account data through a user panel ticket. Account ownership must be verified before processing. Do not submit your password. Records that are still needed to fulfill transaction or legal obligations may not yet be eligible for deletion; the reason will be explained. Residual data in backups is cleared as backups rotate and is restricted from routine use in the meantime.
Policy updates and requests
Changes to this policy will be published on this page, and the date at the top will be updated. Important changes to processing purposes, data scope, or user rights will be announced on the website or in the user panel. Where separate consent is required, continued browsing does not count as authorization.
Submit privacy questions and rights requests through a user panel ticket so account ownership can be verified and the outcome tracked. For subscription, billing, and refund rules, please also see the Terms of Service; this policy does not change the published transaction rules.